FAQ

Frequently Asked Questions

How do I pay for my purchase?

We accept all major credit cards, PayPal, and Apple Pay through our secure checkout system. All payments are encrypted for your protection.

How do I use discount codes?

Enter your code in the "Promo Code" field at checkout. Codes must be applied before payment and cannot be combined with other offers.

Can I track my order?

Yes! You'll receive a tracking number via email when your order ships. For heavy equipment, our team will contact you with delivery details.

How do I change or cancel my order?

Email us at Manager.TerraTough@gmail.com immediately with your order number. Changes are only possible if your order hasn't entered processing.

What if I don't receive my order?

First check your tracking information. If there's an issue, contact us within 30 days of shipment with your order number for assistance.

When will I receive my refund?

Refunds are processed within 3-5 business days after we receive your return. See our Refund Policy for details.

Where can I find assembly instructions?

All farming equipment includes printed manuals. Digital copies are available at TerraTough.com/support/manuals.

Need More Help?

Email: Manager.TerraTough@gmail.com

Phone: +1 (424) 428-2261 (Mon-Fri 9AM-5PM EST)

Business Address:
TerraTough
1040 Pioneer Trail Rd Paso Robles, CA 93446